Shipping policy
Shipping Locations
We currently ship across Canada, including all provinces and territories.
We currently ship from Canada to customers throughout the United States.
Processing Time
Orders are processed within 2–5 business days after payment is confirmed. During holidays, launches, or sales events, processing times may be slightly longer.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Order size and weight
- Delivery destination
- Selected shipping method
Estimated Delivery Times
- Shipping time: 2–7 business days
- Remote areas may require additional delivery time.
Please note that delivery estimates are not guaranteed and may vary due to weather, carrier delays, or high shipping volumes.
Tracking Information
Once your order ships, you will receive a confirmation email with tracking details, if available.
Customs & Duties
Orders shipped within Canada are not subject to customs duties. International customers are responsible for any applicable import fees, taxes, or customs charges.
Orders shipped from Canada to the United States may be subject to import duties, taxes, or customs fees depending on the order value and local regulations. These charges are the responsibility of the customer.
Incorrect Addresses
Please ensure your shipping address is accurate before completing your purchase. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact us within 7 days of the expected delivery date so we can assist you.
Contact
For shipping questions or support, please contact us at:
shinythingsbykaye@gmail.com